STORY:
Boco Digital (now Syneos Health) brought me in to help revitalize and streamline a dated LMS/CMS training platform for their sales team.
PROBLEM: The current interface was outdated and complex. This led to low user interaction and slow sales.
Boco Digital (now Syneos Health) brought me in to help revitalize and streamline a dated LMS/CMS training platform for their sales team.
PROBLEM: The current interface was outdated and complex. This led to low user interaction and slow sales.
CHALLENGE: Rebuild the entire platform to radically decrease complexitivity and increase user interaction. Also make it easier to customize and build through the backend.
Improve the LMS/CMS interface
Responsible for: Research and Design
Research Methods: Interviews / Past research evaluation
Design Methods: Persona creation / Process Workflows / Sketching / Wireframing / Prototyping
Programs Used: XD
Research Methods: Interviews / Past research evaluation
Design Methods: Persona creation / Process Workflows / Sketching / Wireframing / Prototyping
Programs Used: XD
What I learned: Out of the different iterations I came up with, I went with what is shown below. Allowing for customizable tiles led to a better experience for managers to create and edit training programs for their sales people.
The images below have sections blurred due a NDA that was signed.
Conclusion
I was only on this project for about 3 months, but in that time I was told many times by the project manager and company owner that they were very pleased with the UI and easier usability of the LMS.