STORY:
The is a SaaS interface that mental and behavioral health therapists, admins, and other mental health professionals use to set up appointments faster with those that need to be seen without the long wait times.
PROBLEM: The current interface is out of date and over engineered. This leads to high user frustration, high learning curve, and a long backlog of fixes.
The is a SaaS interface that mental and behavioral health therapists, admins, and other mental health professionals use to set up appointments faster with those that need to be seen without the long wait times.
PROBLEM: The current interface is out of date and over engineered. This leads to high user frustration, high learning curve, and a long backlog of fixes.
CHALLENGE: Rebuild the entire platform to radically decrease complexitivity and increase user happiness while improving the look of the tool itself. A warmer, more inviting look was requested. A byproduct of this success will also be reduced training times and re-training sessions.
Improve the LMS/CMS interface
Responsible for: Research and Design
Research Methods: Interviews / Past research evaluation
Design Methods: Persona creation / Process Workflows / Sketching / Wireframing / Prototyping
Programs Used: Figma / Usertesting.com platform
Research Methods: Interviews / Past research evaluation
Design Methods: Persona creation / Process Workflows / Sketching / Wireframing / Prototyping
Programs Used: Figma / Usertesting.com platform
NOTE: This is currently still in the design process. I am only able to show a small portion of the redesign phase
Current Design
Clinical Home by Appointment
Search Filters Open
Scheduling Calendar
My Designs
Revised Homepage, Left Nav Closed
Revised Homepage, Left Nav Open
Revised Homepage, Search Filters Activated
Scheduling Page, Left Nav Closed
Scheduling Page, Left Nav Open
Conclusion
At this moment, this project is ongoing. The current direction has been very well received by those who have seen what has been done so far.